ORIGINAL
Salary/rate:£125 - £130 per day
Location:Essex
Type:Contract
Reference:BBBH6554_1750849466
Consultant:Katrina Hiles
 +44 20 3743 9807
 katrina@knightwood.com

We are currently working with a reputable housebuilder based in Essex who are looking for a Customer Care Coordinator on a temporary contract.

You will act as first point of call for customers who have just moved into a property and those who are still within their warranty period.

Duties will include-

  • Receive and log defects reported by customer.
  • Register the work on their database and allocate suitable trades.
  • Telephone customers once work has been carried out to identify whether work complete to customers satisfaction or whether any associated work needs to be carried out.
  • Manage the Maintenance Operatives diary
  • Provide administration support for the Department
  • Assist in the liaising between sub-contractors and the Division to ensure maintenance requests are carried out
  • Liaise with Buying department regarding order materials as and when required.
  • Follow up and audit trail for completion paperwork.
  • Update weekly reports and distribute to relevant personnel.
  • Keep accurate records ensuring files are kept up-to-date.

Suitable candidates must have experience of working in a customer serviced based role and ideally you will have worked within the construction or house building industry.

Skills required:

  • Ability to work on own initiative
  • Effective listening skills
  • Excellent customer service skills
  • Ability to liaise with internal and external personnel
  • Good administration skills
  • Able to work to deadlines in a fast-paced environment
  • Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)

This is initially a temporary contract which could lead to a permanent position.

f you are experienced in Customer Care and pride yourself on delivering an excellent customer experience please apply today.