Salary/rate:£125 - £130 per day
Location:Essex
Type:Contract
Posted:25/06/25
Reference:BBBH6554_1750849466
Consultant: | Katrina Hiles |
+44 20 3743 9807 | |
katrina@knightwood.com |
We are currently working with a reputable housebuilder based in Essex who are looking for a Customer Care Coordinator on a temporary contract.
You will act as first point of call for customers who have just moved into a property and those who are still within their warranty period.
Duties will include-
- Receive and log defects reported by customer.
- Register the work on their database and allocate suitable trades.
- Telephone customers once work has been carried out to identify whether work complete to customers satisfaction or whether any associated work needs to be carried out.
- Manage the Maintenance Operatives diary
- Provide administration support for the Department
- Assist in the liaising between sub-contractors and the Division to ensure maintenance requests are carried out
- Liaise with Buying department regarding order materials as and when required.
- Follow up and audit trail for completion paperwork.
- Update weekly reports and distribute to relevant personnel.
- Keep accurate records ensuring files are kept up-to-date.
Suitable candidates must have experience of working in a customer serviced based role and ideally you will have worked within the construction or house building industry.
Skills required:
- Ability to work on own initiative
- Effective listening skills
- Excellent customer service skills
- Ability to liaise with internal and external personnel
- Good administration skills
- Able to work to deadlines in a fast-paced environment
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
This is initially a temporary contract which could lead to a permanent position.
f you are experienced in Customer Care and pride yourself on delivering an excellent customer experience please apply today.